Refund Policy

Return & Refund

When packaging postal orders, the utmost care is used. Please email with a description of the damage and photographic proof within 14 days after your arrival if there is any damage to your purchase. In an unused state, the goods and packaging must be returned. Any goods and packaging returned in a used situation will not be considered defective or damaged. Extra shipping costs may be incurred to return the product or, where applicable, reimbursement within 48 hours. We will gladly replace the goods if the product is returned in an unused state.

Unfortunately, we cannot accept change of mind refunds. If the perfume you selected doesn’t suit you, we will gladly replace your purchase with another one of our lovely aromas. Exchanges will only be allowed within 14 days after purchase for total price goods. Exchange on candles bought on sale is not possible. To swap your order successfully, the following process must be followed:

  1. Mail with your buying number and new fragrance.
  2. Customer must return the original order at the customer’s own shipping cost in unused condition. If the package or product is damaged, we cannot accept the exchange.
  3. Kindle Me sends free shipping exchange merchandise.
  4. And no refund on change of mind unless receiving a damaged product